Frequently Asked Questions

Can I pre-order cookies?

Yes you can request for cookies to be delivered at a certain specified time. That information can be entered under the "shipping instructions/preorder" section. Please see our shipping page for detailed information on how this works!

Find out more

Can I send multiple boxes to different people in one checkout?

You sure can! Before you add the cookie crate to your order you will need to add the shipping name and address in the "Special Instructions / Preorder (optional)" box. Once you have done this you can click add to cart. Repeat this for each different shipping address. If you would like to watch a "How To" video click the link below. If you need help please give us a call!

Shipping to Different Addresses Video

Do you offer BULK ordering?

Yes we do! If you intend to purchase 3 or more boxes you are eligible for our bulk discount. Use Bulk15 code at check out to received 15% off your order! Please click the link below to a "How To" video on placing a bulk order!

Bulk Ordering "How To" Video

Why The Cookie Crate?


There's many reasons why you should buy from us! Fresh baked everything morning, shipped out the same day, 100% satisfaction guaranteed, unlike other cookies businesses we never freeze our cookies, you are supporting a small business, we do not add added preservatives, just to mention a few! To hear more reasons click the link below!

Why The Cookie Crate Video

How long does shipping take?

Please allow 24 to 48 hours of processing during business hours. Orders are then shipped FedEx Express 2 day delivery. During limited edition box launches, holidays, Black Friday and Cyber Monday orders can take 3-4 business days to process and ship. Please click the button below for more information concerning shipping.

Shipping Inquiries

Do you have cross contamination precautions with your Gluten Free cookies?

Yes and this is something we take very seriously. Our GF cookies have their own utensils for baking and employees are trained to change their gloves before and after handling these cookies. In addition the workspace is sanitized before and after baking GF recipes or cookies containing nuts.

Do Your Cookies Freeze Well?



Yes! Our cookies will stay fresh for up to a week upon receiving them if left out. But if you want to save them, simply leave them in their sealed clear packaging and store them in your freezer for up to 3 months. Allow up to 24 hours at room temperature to dethaw.

Are your cookies always fresh?



We are so proud to say YES! All dough and cookies are made to order daily to ensure freshness! Quality is extremely important to us and we strive to always ship the best of the best.

Is the Bakers dozen in the GF box another gluten free cookie?

Yes. When purchasing our GF dozen your 13th cookie, the bakers dozen, will be another Gluten Free cookie unless otherwise noted by you. We do this for the customers safety in case of a heavy intolerance or allergy. If you would like us to include any other cookie as your 13th you MUST note it in the "Special Instructions" space and we will happily oblige!

Do Your Cookies Contain Tree Nuts?

Our Gluten Free cookies are made with almond flour and Butterscotch Shortbread is made with almond extract.

While peanuts are not a tree not, our peanut butter cookies do contain real peanut butter containing peanut.

Can I add a note after I placed my order?

We ask that you pay close attention when placing your order and enter your note accordingly before checking out. If you forget please email us at sales@thecookiecrate.com -- do not message us on Instagram please. We will do our best to grab your order from processing before it's packed and shipped.

How often do you release new cookies?

Our goal is to release at least one new cookie a month and a limited edition box every other month, but we are sticklers for only sharing a product we 100% love! Sometimes that means a lot of failed attempts in the kitchen and a slower release date. We are constantly trying out new recipes to bring you more delicious options! If you have suggestions for a cookie you'd like to see head over to Instagram, send us a DM and let us know!

Local Pickup Options

We love our locals! We offer 3 different ordering options for our local friends. Order online, order over the phone or visit us at our store front at 529 W Market St. Johnson City, TN 37604. 

Local Pickup Video
REVIEWS

Megan T.

The pick your own is the best option when gifting. If you do not know what flavors someone will like you have 3 options to get it right! 

Kayla R.

These cookies are so yummy and such a great gift for friends and family that might not live close!!!

Andy J.

These are the very best macadamia nut cookies that I have had. Ate all 4 in one night!